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Changes to TIS National's terms and conditions

Created: 21 May 2018

The Translating and Interpreting Service (TIS National) is committed to delivering high quality services, so we are updating our Terms and Conditions of Use (Terms) for use of our website and services.

The updated Terms will come into effect on 31 May 2018. Your use of TIS National’s website and/or services from that day on will be subject to the updated Terms, including when you make a booking for TIS National’s services.

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Changes to TIS National's cancellation policy

Created: 26 April 2018

TIS National are amending the cancellation notice period required for:

  • Full Day On-site jobs (these are on-site jobs that are 6.5 hours in duration or longer)
  • IMA deployments
  • Extended Travel On-site jobs (these are on-site jobs where the interpreter must travel 100 km or more, one way, from their usual place of residence).

The required cancellation notice period for a Full Day On-site job or IMA deployment will be 48 hours...read more

Tip Tuesday: The best time to access TIS National services

Created: 20 March 2018

TIS National immediate telephone services are available 24 hours a day, every day of the year by calling 131 450. The amount of time it takes to connect to a contact centre operator is generally shorter in the morning between the hours of 8am and 10am Australian Eastern Standard Time (AEST), and all day on Fridays.read more