Do you send booking requests to TIS National by fax?

16 June 2014

In an effort to create a streamlined and paperless booking system, from 1 September 2014, TIS National will no longer accept booking requests which are sent by fax.

From this date, booking requests for on-site and pre-booked phone interpreters will only be accepted through the online interpreter booking form on our website.

There are a range of benefits to using the online booking form including:

  • it's monitored 24 hours, 7 days a week
  • it allows us to process your booking requests in the shortest possible time
  • requests automatically register in our booking system, removing delays from having to process your request manually
  • you will receive a notification confirming your request was submitted successfully
  • ensures your request includes all of the information our booking officers need to immediately start searching for an available interpreter
  • removes the potential for errors when booking officers need to manually enter hand-written fax requests in the booking system
  • ensures your request can't be misplaced or overlooked
  • being a paperless system, you can help us reduce the environmental impact created from printed faxes.

Find the online interpreter booking form at www.tisnational.gov.au/bookingform

For more information about using TIS National services, view our frequently asked questions for agencies or call the Client Liaison and Promotions team on 1300 655 820.

 

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